Frequently Asked Questions

In our Original Premium Cigar Club, each shipment contains 5 different cigars.

In our ultra-high-end Rare Cigar Club, each shipment contains 4 different cigars.

Each featured cigar is hand-rolled, and they vary by ring gauge, length and shape, wrapper leaf type, tobacco blend, and flavor profile. You'll enjoy cigars from top producing regions in Nicaragua, Honduras and Dominican Republic. Each shipment includes The Society Brief, introducing you to each featured cigar maker, offering detailed cigar profiles including tasting notes for each cigar, and suggested alcohol pairings.

Personal and Gift memberships are available from 2 to 12 shipments or on an ongoing, month-to-month basis which will continue until you contact us to cancel your membership, which can be done easily at any time as described below. Flexible ordering allows you to send or receive shipments monthly, every other month, or quarterly. Our Design Your Own Club™ program allows you to ship on specific months by creating a custom shipping schedule and sending shipments on birthday months, anniversaries, or other gift occasions throughout the year.

OPEN-ENDED, ongoing memberships MAY BE CANCELLED at any time, however, certain promotional offers may require a minimum term prior to cancellation. To cancel, you may contact us by email at [email protected], fill out our order cancellation form, call us at 800.625.8238, or chat with us online M-F, 7am-5pm Pacific.

Yes, you can! Our Design Your Own Club™ program allows you to combine our two cigar clubs or you can pair your cigar club membership with our other monthly clubs options below:

• The Microbrewed Beer of the Month Club™ – Choose between five craft beer clubs offering US craft beer, international beer, and hard-to-find rare beers.
• The International Wine of the Month Club – Choose between four monthly wine clubs offering two bottles of red wine, white wine, or both.
• The Gourmet Cheese of the Month Club – each month, you'll receive three ½-pound selections of artisanal cheese from the world's top cheese makers.
• The Gourmet Chocolate of the Month Club™ – you'll get distinctive, hard-to-find, small batch artisanal chocolates from around the world.
• The Fresh Cut Flower of the Month Club™ – each month, you'll get a professionally designed seasonal bouquet of top quality blooms and greens sent just two days after harvest.

Although you cannot choose specific cigars or brands that you would like to receive, we do follow up on requests from our members to evaluate cigars or cigar makers we have not featured. A big part of being a member of The Premium Cigar of the Month Club™ is having the opportunity to try cigars and brands that you wouldn't have access to otherwise or might not have thought to try on your own. If you find a cigar that you really like, you may reorder it in 5-cigar increments or full boxes at exceptional values.

Our 100% Satisfaction Guarantee ensures that every cigar you purchase from The Premium Cigar of the Month Club meets your high standards or we will replace it or refund your purchase. Simple as that.

We do the legwork required to ensure consistent quality and variety. Our panel of nine professional tobacconists rates over 200 cigars per week on appearance, aroma, construction, smoke volume, flavor profile and overall impression. We look for a consistent, even burn and easy draw. You'll get a variety of shapes, sizes, wrapper types and blends, with emphasis on larger ring gauges. We do what it takes to ensure that your cigars are properly humidified in transit, enclosing a portable humidification regulation device in every shipment. We're so proud of our featured cigars that we post them all the way back to 1997. Our 100% Satisfaction Guarantee and dedication to responsive, knowledgeable, relationship-driven customer service has earned us an A+ rating with the Better Business Bureau. Learn more about our cigar selection process.

Registering an account allows you to save an address book, update shipping addresses for current orders, update your payment info, view past orders, and manage any scheduled email gift announcements.

After you login to your account, you can visit your account dashboard by clicking the My Account link near the bottom of any page the site.

To reset your password, visit the forgot your password page and enter the email address associated with your account.

Please note that charges will appear on your statement from "MonthlyClubs.com".

If you choose to pay per shipment for your membership, subsequent charges will be on the 5th of each month for which a shipment is scheduled.

Fixed-duration orders between 2-12 shipments WILL NOT auto-renew upon completion. If purchasing an open-ended ongoing membership, you agree that your subscription will continue and your credit card will be charged with each shipment until cancellation, which you may do any time by calling 800-625-8238 or contacting us at [email protected].

Our cigar clubs are available in all U.S. states except Utah. We can also ship to APO addresses. Unfortunately, we cannot ship cigars, nor any other products, outside of the U.S. at this time.

Your first cigar club shipment will be shipped out soon after your order is placed, and will be delivered via U.S. Postal Service 1st Class Mail.

Subsequent shipments should arrive the 3rd – 4th week of each scheduled month.

Your cigars are sealed in a slightly porous bag designed for shipping cigars, accompanied by a small portable humidification regulator to maintain proper humidification levels during transit. The humidification device will continue to work for multiple weeks and can be refreshed with water. A new device is included in each shipment. The cigars are then packed in an environmentally friendly, 100% recyclable box.

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to inform us if you have moved, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.

We use Veratad's "AgeMatch" age verification services to quickly and easily verify your age. This service uses multiple trusted data sources containing billions of public records to return an age validation based on the information you provide. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions. Veratad's secure 256 bit encryption ensures the information you provide is safe, and Veratad DOES NOT store your personal information or provide any data to other third parties.